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Shipping And Delivery

free delivery for all Singapore-Addresses

We will always provide free shipping for all deliveries that is Singapore-based, be it for 1 item or 10 or 100 pieces (of course we recommend customers to buy more quantities because we have a bulk discounting program)

We prefer to use courier for our deliveries and not SmartPac/mail* because:

  • quicker deliveries
  • delivery to be made during both office hours and extended hours
  • on top of tracking numbers and
  • re-delivery options

As Singapore faces manpower challenges/crunch, service industry delivery and courier will not be able to promise a 100% fulfillment of all planned deliveries.

From our side:

  • For ready stock and local deliveries (items we have on hand), once order is confirmed, payment is received then we will take 1-2 days to pack your order. It'd be good to estimate arrival within 5-7 working days

  • For order items and local delivery (items we order specificly for you), that will depend on the delivery to Singapore, and there to us, and us to you (ranges from days to weeks, and we will work the fastest human speed possible to serve you).

*That being said, if all couriers are unavailable, we may in the end use SmartPac if we have to or if customer request

international shipping: Please contact me

As of now, for any international orders and deliveries, our ecommerce store is unable to automatically calculate for you the international shipping rates (we do it manually for now). One thing to note is that we do not mark-up/make money on international shipping - the products are the same price as any Singapore-based orders.

If you'd like to order from us and get it shipped to you wherever you are, email me at nigel@nalcogroup.com and:

  1. let me know what items and their quantities you're looking to order
  2. I will check with FEDEX, DHL and TNT for their delivery rates (fully transparent to you - we don't make money on shipping)
  3. I will calculate the total bill size of the order including the shipping
  4. if your order amount achieves the bulk discount, I will automatically add in the discount for you (we recommend for international customers to buy more quantities to enjoy bulk discounting to offset/justify the cost of international shipping)

we can (And Will) ship anywhere to you

We can ship to anywhere in the world, for your convenience be it Asian countries such as Singapore (free delivery), Malaysia, Indonesia, Hong Kong, China, Thailand, Cambodia, Bahrain, Saudi Arabia, South Korea, Sri Lanka, Taiwan, Turkey, Vietnam, Oman, Nepal, Philippines, Pakistan, Qatar, Australia, New Zealand, Japan, Jordan, Kuwait, India, Israel, Laos, Bhutan and Brunei...or even European countries such as

  • Albania
  • Andorra
  • Armenia
  • Austria
  • Azerbaijan
  • Belarus
  • Belgium
  • Bosnia and Herzegovina
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Georgia
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Kazakhstan
  • Kosovo
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia (FYROM)
  • Malta
  • Moldova
  • Monaco
  • Montenegro
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russia
  • San Marino
  • Serbia
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • Ukraine
  • United Kingdom (UK)
  • Vatican City (Holy See)

when is my delivery?

All the products we have are ready stock products (ie we have them physically in Singapore), we typically send out orders within 1-2 working days of receiving your order.

  • Couriers will send you a text on the date and time to expect delivery. However, this on on a best effort basis by the driver. In the event they are unable to make it, they would automatically reschedule it.

  • Overall, we find that 95% of our customers would receive it within 5-7 working days from the date they place their order, as per our fulfillment promise.

  • For international shipping, it'd depend on the delivery team to you ya, usually quite fast too

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Where To Next?

  1. Return to Heat Pack Pro Home Page

  2. See our #1 Recommended Electric Heat Pack that we'd been using and recommend patients, friends and family since 2011/2012

  3. Visit our Store to order our electrical heat packs and see retail and bulk prices

  4. See Where To Buy to look for our electrical heat pack distributors near you

  5. Read all the health benefits and applications of our electrical heat pack

  6. Why our electric heat packs (and not other types of heat)?

  7. Not sure how to order? Visit our How To Order Page to learn more

  8. Visit the Blog to see the latest updates and articles

  9. Have you read the Safety Precautions? Please do so here.

  10. If you'd like to get in touch with me, visit the Contact page =)