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Frequently Asked Questions (FAQ) Basics

how do i activate / switch on my electrical heat pack?

Our electrical heat pack is powered by electricity, so you will need to plug it into a power source, then switching the heat to

  • Level 0: zero / no heat
  • Level 1: medium heat
  • Level 2: high heat

Please take note of safety precautions with use.

how long does it take to heat up?

Once you have plugged it in and set the heat setting of choice, the heating coils inside will immediately start to heat up. If you'd like it to be hotter (please be careful of safety and do not use directly on skin, keep cover and a layer of towel in between), then you can wrap it with a towel to prevent heat loss.

For best electrical heat pack outcomes, switch it on and leave it on for at least 15 minutes before using.

how long does the heat last?

As it's an electrical heat pack, as long as it's plugged into a power source, and the heat is indicated at level 1 or 2, the heat generated will be ongoing.

can i put my electrical heat pack in the microwave?

No, please don't - the electrical heat pack doesn't need to be placed in the microwave to be heated up.

can i wash the cover?

Yes, you are recommended to wash the cover frequently for hygiene purposes. One way to "bypass" this is to wrap your electrical heat pack with a towel first, hence you can then replace the towels instead.

how many times can this electrical heat pack be used?

This depends on how the electrical heat pack is cared for and used. During my hand therapy practice, I would use two electrical heat packs at a go (wrapped in towels), for 6-8 hours per day, continuously, 5-6 days a week.

My electrical heat packs would be changed roughly every 9 months to 12 months. Assuming I use:

  • 7 hours per day
  • 5.5 days per week
  • 11 months

...that's 1848 hours per electrical heat pack.

what's inside the electrical heat packs? are they safe to use?

Inside is heating coils that are carefully designed with 2 thermostats to ensure that it never overheats and that the heat is consistent. It is safe to use (I've used them for thousands of hand therapy patients/sessions) but please read the safety use precautions.

what happens if the electrical heat pack is punctured or torn?

If the electrical heat pack gets punctured or torn, do not worry nor panic - it is non-toxic. Just get in touch with us at nigel@nalcogroup.com and we will replace it for you

  • if you bought it from us (need to present receipt)
  • within 2 years (2 years warranty)

Warranty: Our goal at Heat Pack Pro is to see all of our customers use our products for pain relief and to comfort themselves for years to come. We focus on delivering the best customer service along with the highest quality products on the market.

We are proud to offer a two (2) years warranty on all of our products, to show just how confident we are in our quality. If something were to happen to your Heat Pack Pro electrical heat packs, simply email nigel@nalcogroup.com a brief description of what happened, providing pictures of the problem along with proof of purchase.

We will be happy to exchange it for a free replacement if it's within the 2 years warranty and if you bought it from us. Regular shipping and handling fees apply.

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Where To Next?

  1. Return to Heat Pack Pro Home Page

  2. See our #1 Recommended Electric Heat Pack that we'd been using and recommend patients, friends and family since 2011/2012

  3. Visit our Store to order our electrical heat packs and see retail and bulk prices

  4. See Where To Buy to look for our electrical heat pack distributors near you

  5. Read all the health benefits and applications of our electrical heat pack

  6. Why our electric heat packs (and not other types of heat)?

  7. Not sure how to order? Visit our How To Order Page to learn more

  8. Visit the Blog to see the latest updates and articles

  9. Have you read the Safety Precautions? Please do so here.

  10. If you'd like to get in touch with me, visit the Contact page =)